How to Find Customer Care Jobs in Dubai?

There are a number of job opportunities in Dubai for customer care positions. A Customer Service Representative assists customers who have problems, orders, or need information about products/services acquired from the organization. Companies like Amazon, Philips, The Emirates Group, HSCB, and Teleperformance are hiring skilled candidates for customer care jobs in Dubai. If you are looking to find customer care jobs in Dubai, this blog includes all the information. Before applying for the job, check out the eligibility requirements and make sure you fulfill those. 

What is a Customer Care Job?

A Customer Service Representative plays an important part in delivering an outstanding customer experience by contacting consumers, responding to inquiries, resolving issues, and giving help over different channels. Most companies require staff to manage direct client engagement, and customer service agents frequently work full-time. 

Duties of a Customer Care Executive

A customer care representative performs diverse roles on a daily basis. The duties of the customer care executive are:

  • Complaint Handling: Customer care representative listens to customers’ complaints, issues, or criticisms calmly and empathetically, and attempts to find suitable answers.
  • Assisting Customers: Communicating with customers by phone, email, chat, or in person to answer questions, offer information, and handle concerns in a timely and polite manner.
  • Providing Product or Service Information: Customer care representative provides comprehensive product information, such as features, pricing, availability, and warranty, to help customers make educated purchases.
  • Maintaining Records: Customer care person accurately documenting client contacts, questions, complaints, and resolutions in the company’s CRM (Client Relationship Management) system to provide thorough records and track customer feedback and trends over time.
  • Troubleshooting Technical Issues: Helping customers troubleshoot technical difficulties with products, services, or online platforms, and offering step-by-step instructions to address issues.

How to Find Customer Care Jobs in Dubai? Complete Step-by-Step Guide

If you are wondering how to find customer care jobs in Dubai, go through the step by step guide given below. 

Step 1: Get a High School Diploma or Equivalent

To get a customer care job in Dubai you might need a high school diploma or equivalent. Some companies require customer care representatives to hold a bachelor’s degree too. Along with that, you should try to develop your communication and active listening abilities so you can demonstrate to employers that you are ready to establish customer connections.

Also read: How to Get a Job in Dubai as a Fresher?

Step 2: Look for Available Customer Care Representative Roles that Match You

There are several industries of customer care jobs in Dubai like the insurance, bank, product, and makeup industries.  For example, if you are knowledgeable about cosmetics and skincare products, you can consider working as a customer service representative for a beauty business.

Step 3: Create a Dubai-Standard Resume 

Create a professional Dubai standard resume when you have cut down your list of possible companies. Make a CV that covers relevant experience, abilities, and certifications for customer service jobs. Tailor it to the needs of potential employers in Dubai, and review it carefully to eliminate errors in your professional CV. Each time you apply for a job, update your resume to highlight the skills listed in the job description.

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Step 4: Research About Dubai Companies offering Customer Care Jobs

Conduct extensive research on organizations in Dubai that are offering customer care jobs and have a reputation for providing excellent customer service. Apply for jobs there by visiting their company’s career page or on Dubai’s top job portals.  

Step 5: Apply Strategically for Dubai’s Customer Care Jobs

Apply for customer service jobs in Dubai through a variety of channels, including online job boards, corporate websites, and recruiting agencies. When searching for work through online Dubai job portals, keep your profile up to date and active. Your job applications and interview responses should reflect the company’s beliefs and ambitions.

Also Read: Are You Struggling to Find Jobs in Dubai? Here are Top 5 Dubai Job Portals

Step 6: Do Smart Networking

Networking is extremely important in the Dubai job market. You can connect with recruiters and HRs of companies on LinkedIn. There are professional groups also on LinkedIn that you can join to explore job opportunities. Attending industry events, workshops, and job fairs expands your professional network. 

Step 7: Prepare for the Job Interview

You may be invited to interviews after applying for various customer care jobs in Dubai. The interview for a customer service representative position may include a practical test, so be prepared to discuss how you intend to handle frequent circumstances, such as assisting a client in learning how to utilise a product. The interviewer may ask questions about your capacity to engage with others. Research the most typical interview questions for the position and ensure you can respond by emphasizing your talents and past expertise.

Salary for Customer Care Jobs in Dubai

The salary for customer care jobs in Dubai depends upon various factors like your skills, experience, the type of company you are applying to, full-time part-time, day shift- or night shift jobs, etc. However, we have provided a tentative estimate about customer care jobs salary details below. 

Level of Experience Salary in AED
0 to 1 Years AED 3,633 Per Month
1 to 3 Years AED 4,257 Per Month
6 to 9 Years AED 4,461 Per Month
9 to 12 Years AED 5,257 Per Month
12 to 15 Years AED 5,544 Per Month

Salary Source: Naukrigulf.com

Top Recruiters for Customer Care Jobs in Dubai

Several companies in Dubai offer customer care jobs. You will find several job options for customer care roles on Dubai’s job portals like LinkedIn, Indeed, Bayt, Dubizzle, Naukrigulf, etc. Some of the popular recruiters for customer care jobs in Dubai are:

  • Teleperformance
  • Amazon
  • The Emirates Group
  • HSBC
  • Etisalat
  • Metlife
  • Tanfeeth
  • Deliveroo
  • Phillips
  • Noon
  • Concentrix
  • UPS

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To get job search assistance you can consider connecting with Learnwithfaiz, Dubai’s learning career coach service which has helped several job seekers get a job in Dubai. We offer resume writing services, LinkedIn personal branding services, and a Dubai job assistance package that will help you in securing a job in Dubai. 

We hope that this post on how to find customer care Jobs in Dubai was helpful and informative.