Emirates is seeking a Social Media Community Executive to join their marketing and communication team in Dubai. This full-time, on-site role involves engaging with followers, influencers, and online communities to build brand loyalty, manage conversations, and protect the airline’s digital reputation. The role also contributes to content creation and supports social media trend reporting and analysis.

Key Responsibilities:

• Engage with fans, followers, influencers, and celebrities to build community and brand advocacy.

• Support content creation, including reactive and original posts for Emirates’ social channels.

• Monitor social media platforms for comments, reviews, and brand mentions; respond appropriately and escalate when necessary.

• Analyze feedback and social activity to inform internal teams about consumer sentiment and campaign performance.

• Benchmark Emirates’ social media presence against competitors and industry trends.

• Identify influencer and celebrity opportunities to amplify brand presence.

• Moderate online communities by removing spam and offensive content and addressing unauthorized promotions.

• Monitor forums, Twitter, and groups for Emirates mentions, and escalate relevant issues within SLAs.

• Conduct social listening and collaborate with monitoring vendors to identify and report brand-related issues.

Experience & Qualifications:

• Bachelor’s Degree (12+3) in Marketing, Media Communication, or a related field.

• Minimum 3 years of experience in public relations, social media, or online community management.

• Preferably a known and active social media personality, blogger, or online contributor.

Skills Required:

• Excellent writing skills tailored for social media platforms.

• Strong knowledge of internet tools and web technologies.

• Effective relationship-building and communication abilities.

• Deep understanding of how social media integrates with broader marketing, PR, and crisis strategies.

Company Overview:
Emirates is one of the world’s most recognized airline brands, headquartered in the vibrant city of Dubai. Known for innovation, global reach, and exceptional service, Emirates offers career opportunities with competitive tax-free salaries and exclusive travel perks.

Benefits:

• Attractive tax-free salary

• Global travel benefits including discounted flights and hotel stays

• Opportunity to work in a cosmopolitan environment in Dubai