Job Title: Store Manager – Chalhoub Group

Job Description:

Chalhoub Group, a leading luxury retailer in the Middle East, is seeking a passionate and results-driven Store Manager to join their team in UAE. This role requires a dynamic leader who can drive sales, build strong customer relationships, manage a high-performing team, and ensure operational excellence while upholding the brand’s values and customer experience standards.

Key Responsibilities:

Business Growth & Sales Performance:

• Lead by example, representing the brand’s values and philosophy in all activities.
• Develop and execute the store action plan to achieve sales targets and KPIs.
• Build and manage the customer database, focusing on VIP clients and customer retention.
• Stay updated on industry trends, competitor activities, and market insights to adapt strategies.
• Utilize hybrid retailing by leveraging both online and offline sales channels.

Team Leadership & Development:

• Provide clear vision and direction to the team, fostering motivation and engagement.
• Recruit, train, and develop top talent while ensuring a positive and inclusive work environment.
• Act as a mentor and coach, promoting continuous learning and professional growth.
• Conduct performance evaluations and implement development plans when necessary.

Customer Experience & Clienteling:

• Promote an omnichannel customer experience, ensuring seamless integration of digital and in-store services.
• Build strong relationships with VIP clients, leveraging customer data for personalized interactions.
• Actively recruit and convert new clients into loyal brand ambassadors.

Operational Excellence & Compliance:

• Ensure adherence to all sales, operational, and legal SOPs within the store.
• Manage e-commerce orders, ensuring timely and high-quality fulfillment.
• Utilize technology tools such as Clienteling apps, OMS, and WhatsApp Business to enhance customer interactions.
• Ensure store visual merchandising (VM) guidelines are properly executed.
• Maintain a safe, secure, and compliant store environment by following HR and retail operations policies.

Requirements:

• Proven experience in leading a team within the fashion retail industry.
• Strong leadership, communication, and customer service skills.
• In-depth knowledge of luxury retail trends, clienteling techniques, and omnichannel strategies.
• Currently based in the UAE.

What We Offer:

• Competitive salary and benefits, including health care, child education contributions, and employee discounts.
• Opportunities for career growth and internal mobility within Chalhoub Group.
• A dynamic work environment that fosters innovation, diversity, and inclusion.
• Flexible and remote working policies to support work-life balance.

If you are a passionate leader ready to drive success in the luxury retail industry, apply now to join Chalhoub Group and be part of an exciting future!