Job Title: Ward Clerk 
Employment Type: Full Time

Job Summary:
We are looking for a dedicated and organized Ward Clerk to provide comprehensive administrative support to clinical, nursing, and medical teams within our hospital’s In-Patient Unit. This role is crucial in ensuring smooth ward operations, from managing admissions and discharges to supporting day-to-day administrative tasks and enhancing the overall patient experience.

Key Responsibilities:

Admissions & Discharges:

• Facilitate and coordinate patient admission and discharge processes

• Serve as the main contact for new patients and those being discharged

• Assist in preparing and managing all discharge paperwork

Patient & Family Communication:

• Address non-medical patient and family queries

• Maintain a welcoming and informative environment at the ward reception

• Arrange outpatient follow-up appointments

Clerical & Administrative Support:

• Provide clerical support to nurses and doctors, including managing non-clinical records

• Handle billing, insurance coordination, and sick leave documentation

• Organize and file patient paperwork and medical records

• Replenish supplies, stationery, and patient care materials (including play items and linen)

• Manage communication between pharmacy and other departments

Reception Duties & Coordination:

• Act as the first point of contact at the nursing station for all queries

• Receive and forward feedback forms, manage requests for Wi-Fi access, mobile charging, and food for bystanders

• Coordinate with internal teams and external agencies to ensure smooth ward operations

Required Qualifications and Skills:

• Diploma or graduate, preferably with a nursing background

• Fluent in spoken and written English

• Strong communication and interpersonal skills

• Proficiency in IT and ability to use hospital management systems

• Excellent organizational and multitasking abilities

• Comfortable working in a fast-paced, team-oriented healthcare environment