ENGIE Solutions Middle East is hiring a Helpdesk Operator to join its dynamic team in Dubai. This role requires excellent communication and customer service skills, as you’ll be handling customer inquiries, logging service requests, and ensuring timely resolution of issues.

Key Responsibilities:

• Respond to incoming and make outbound calls

• Log customer details and service requests into the ticketing system

• Provide accurate information and resolve complaints within SLA timelines

• Assign tasks to service providers and notify relevant parties

• Escalate unresolved issues as per escalation matrix

• Monitor job progress and ensure ticket closure with adequate documentation

• Perform additional customer-facing and administrative tasks as assigned

• Support in data management and reporting

Required Skills:

• Strong English communication skills (Bilingual is a plus)

• Excellent organizational and interpersonal abilities

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

• Problem-solving and conflict resolution skills

• Attention to detail and ability to multitask

• Tech-savvy and people-oriented

Qualifications & Experience:

• High School Diploma or Equivalent (Bachelor’s Degree preferred)

• 0 to 3 years of relevant experience

• Previous experience in a call center or customer support role is advantageous

• Willingness to work in rotational shifts

About the Company:

ENGIE Solutions Middle East is a global leader in energy and facility management services. With operations across the GCC and Pakistan, ENGIE provides sustainable and efficient energy solutions, maintaining a strong focus on customer satisfaction and innovation.

Business Unit & Division:

• Business Unit: GBU Energy Solutions

• Division: ESI AMEA – GCC & Pakistan – UAE

• Legal Entity: ENGIE Cofely Energy Services LLC

How to Apply:
Click the Apply button to submit your application via LinkedIn or the company’s career portal.