Bab Al Shams Desert Resort is seeking a Front Office Intern to join its vibrant hospitality team. This internship offers a valuable opportunity for students currently enrolled in Hospitality, Hotel Management, or Tourism programs to gain hands-on experience in front office operations within a world-class resort.

As a Front Office Intern, you will support the team in guest check-ins and check-outs, handle inquiries, and coordinate with other departments to ensure a seamless and welcoming guest experience. This position offers practical exposure to hotel management systems and the day-to-day workings of a premium hospitality environment.

Key Responsibilities:

• Greet guests and assist with check-in/check-out procedures

• Provide guests with information about hotel services, amenities, and local attractions

• Handle guest inquiries, special requests, and issues with professionalism

• Coordinate with departments like housekeeping, concierge, and F&B

• Support the preparation of welcome amenities and VIP guest experiences

• Maintain a clean and organized front desk area

• Observe and assist in resolving guest concerns to ensure satisfaction

• Learn and use the hotel’s Property Management System (PMS) for daily operations

• Collect guest feedback and contribute to service improvements

• Shadow front office staff to understand their responsibilities and workflow

Qualifications & Requirements:

• Currently pursuing a degree or diploma in Hospitality, Hotel Management, or Tourism

• Basic knowledge of computers and guest service tools

• Strong customer service orientation and interpersonal skills

• Excellent communication, problem-solving, and organizational abilities

• Detail-oriented and proactive with a positive attitude

• Ability to work well in a multicultural, team-oriented environment

• Internship certificate and letter of recommendation provided upon successful completion

• Possibility of future full-time employment in the hospitality industry

About the Company:
Bab Al Shams Desert Resort, part of the Rare Finds collection, is a luxury desert retreat known for its authentic Arabian ambiance and exceptional guest experiences. Nestled within the dunes of Dubai, it offers immersive and soulful journeys that highlight the region’s rich culture and heritage. With a focus on curated experiences and legendary hospitality, Bab Al Shams continues to redefine excellence in desert resort stays.