Nestlé Nespresso SA is hiring Customer Service Specialists (Coffee Specialists) on a 1-year temporary contract to join their Customer Relationship Center (CRC) in Dubai. As the voice of Nespresso, you will support customers across various channels, delivering premium service and building strong brand loyalty.

Responsibilities:

• Address customer requests via various communication channels

• Provide expert, brand-aligned solutions with a customer-first mindset

• Engage in spontaneous, storytelling-based conversations with clients

• Follow up on customer interactions to ensure resolution and satisfaction

• Promote brand awareness and identify sales opportunities

• Share customer insights and participate in continuous improvement initiatives

• Stay updated on Nespresso products, processes, and news

• Participate in team meetings, training sessions, and knowledge sharing

Skills and Qualifications:

• Experience in customer service and/or sales environments

• Excellent communication and interpersonal skills

• Ability to multitask in a fast-paced, digital-driven workspace

• Fluency in English and Arabic

• Strong understanding of customer centricity

• Knowledge of coffee or passion for the Nespresso brand is a plus

• Experience working in international teams preferred

Job Type: Temporary (1-year contract)
Work Location: Dubai, UAE (On-site or Hybrid as per internal structure)

About the Company:
Nestlé Nespresso SA, a premium coffee brand under the Nestlé Group, is known globally for delivering exceptional coffee experiences. The CRC team acts as brand ambassadors, ensuring every customer interaction reflects the excellence and innovation that defines Nespresso.