ManpowerGroup Middle East is seeking a motivated Call Center Representative to join their client’s customer support team in Dubai. This role is perfect for individuals who excel in fast-paced environments and have a passion for delivering outstanding customer service.

Key Responsibilities

• Respond promptly and professionally to inbound calls, emails, and live chat inquiries.

• Understand customer needs and provide accurate solutions.

• Maintain detailed records of customer interactions using CRM systems.

• Address product/service questions and guide customers through processes.

• Escalate complex cases to appropriate departments.

• Follow up to ensure customer satisfaction and case resolution.

• Achieve individual and team KPIs like response time, resolution time, and satisfaction scores.

Requirements

• 1 to 3 years of experience in customer service or call center roles.

• Strong verbal and written communication skills in English.

• Comfortable using CRM software and multitasking tools.

• Customer-focused mindset with excellent problem-solving skills.

• Patience, empathy, and ability to work under pressure.

• Flexibility to work rotational shifts, including weekends and public holidays if needed.

Why Join?

• Be part of a supportive team that values your contribution.

• Grow your career in a dynamic customer support environment.

• Opportunity to develop professional skills in a well-established company.