Shangri-La Dubai is an award-winning luxury hotel offering exceptional accommodations, fine dining, and warm hospitality in the vibrant heart of Dubai. With 302 rooms, serviced apartments, and office spaces, Shangri-La combines traditional luxury with modern comforts and stunning city views.

Job Summary:

As an Events Executive, you will play a vital role in managing event operations and sales in alignment with Shangri-La’s high standards. You will handle inquiries, convert leads into confirmed events, and ensure exceptional client service while contributing to the catering sales goals.

Key Responsibilities:

• Adhere fully to Delphi operation standards and maintain up-to-date event profiles, revenue figures, and sales activity data in the system.

• Manage and consolidate all incoming post-event/social assessments.

• Respond promptly to event-related inquiries following Delphi.FDC protocols.

• Implement catering sales action plans in line with the Marketing Plan.

• Convert leads distributed by the Director of Events Management (DOEM) or Senior Events Manager into confirmed business.

• Understand and promote the value of “Signature Events.”

• Independently handle guest requests and proactively address their needs.

• Monitor account revenue and production within your designated area.

• Take ownership of achieving personal catering sales goals set by the DOEM.

Qualifications & Skills:

• Experience working in a 5-star hotel environment.

• Fluent written and spoken English.

• Basic selling skills knowledge.

• Proficient with Microsoft Word, Excel, and PowerPoint.

• Strong interpersonal skills.

• Friendly, helpful, trustworthy, and client-focused.

Why Join Shangri-La Group?

• Work at a prestigious luxury hotel with a global reputation.

• Be part of a dynamic team dedicated to excellence.

• Opportunities for professional growth in a world-class hospitality environment.

• Engage in delivering exceptional guest experiences in one of Dubai’s most iconic locations.