Agoda, a leading global online travel booking platform and part of Booking Holdings, is looking for an experienced User Experience Researcher to join its dynamic team. This role is based in Bangkok, Thailand (with relocation provided) and offers a unique opportunity to work in one of the world’s most vibrant cities while shaping the future of travel technology.

As a UX Researcher, you will own end-to-end research projects, delivering critical insights that inform product design, customer experience, and business strategies. You will work closely with product managers, designers, and engineers to ensure Agoda continues to provide world-class digital experiences to millions of global users.

Key Responsibilities:

• Plan, scope, execute, and analyze qualitative and quantitative research projects.

• Lead end-to-end research initiatives: defining objectives, hypotheses, methodology, execution, analysis, and reporting.

• Evaluate and prioritize research opportunities based on impact and urgency.

• Conduct user interviews, diary studies, usability tests, surveys, and other research methods.

• Synthesize data into actionable insights that inform product design and business strategy.

• Collaborate with cross-functional teams, ensuring research findings are well-communicated and applied effectively.

• Mentor and support junior researchers and contribute to the research community.

• Work with external vendors when needed for large-scale research projects.

• Ensure all research activities adhere to data ethics and compliance standards.

Qualifications & Requirements:

• Master’s degree (or equivalent experience) in Computer Science, Human-Computer Interaction, Psychology, Social Science, Information Science, or a related field.

• Minimum 7+ years of UX research experience in consumer-facing domains.

• Strong background in both qualitative and quantitative research methodologies.

• Proficiency in survey design, metrics, statistical analysis, and usability testing.

• Excellent communication and storytelling skills, able to engage stakeholders across business, design, and engineering.

• Experience working in a fast-paced, dynamic, and international environment.

• Ability to think critically, challenge assumptions, and innovate new research methods.

Why Join Agoda?

• Work with a global leader in online travel, connecting millions of customers to 4.7M+ properties worldwide.

• Be part of a diverse team of 7,100+ employees from 95+ nationalities across 27 markets.

• Generous relocation package provided to Bangkok.

• Collaborative, innovative, and data-driven culture with a startup-like environment.

• Opportunities for professional growth, mentorship, and global career development.

• Inclusive workplace that values diversity, creativity, and collaboration.