Hilton is hiring a Telephones Operator for its prestigious Hilton Abu Dhabi Yas Island location. In this full-time, on-site role, you’ll be the first point of contact for guests via telephone—responding to inquiries, handling emergencies, and relaying messages. Your role will directly impact guest experience and hotel operations, requiring both hospitality skills and a strong understanding of the local area.

Responsibilities:

• Respond to guest queries efficiently, delivering timely outcomes

• Accept and relay all messages accurately for guests and management

• Handle emergency calls and wake-up calls with precision

• Promote hotel services and facilities through up-selling techniques

• Maintain knowledge of hotel amenities and nearby attractions

• Ensure compliance with safety, fire, and health regulations

• Attend training sessions as needed

• Support other departments when necessary

Qualifications:

• Positive attitude and excellent phone communication skills

• Strong customer service commitment

• Ability to work independently and as a team member

• Basic IT proficiency

Preferred:

• Previous experience in a customer-facing role

About Hilton:
Hilton is a global leader in hospitality, offering outstanding service in accommodations, amenities, and guest experience for over a century. With a mission to “fill the earth with the light and warmth of hospitality,” Hilton empowers its team members to create exceptional moments around the world every day.

Work Location: Hilton Abu Dhabi Yas Island
Job Type: Full-time
Department: Guest Services, Operations, and Front Office