Job Description:

Step into the spotlight and become a part of the Paramount Hotel Dubai cast as a Service Hub Agent! If you have a passion for storytelling, a creative spirit, and a flair for exceptional guest service, this is your chance to script your own success story with a globally recognized brand that has been entertaining for over 100 years.

Roles and Responsibilities:

• Possess in-depth knowledge of the hotel, its departments, services, and the city of Dubai.

• Maintain up-to-date information on operational hours, department extensions, and facilities.

• Deliver a warm, friendly, and professional telephone service to all callers.

• Handle all internal and external calls efficiently and courteously.

• Stay fully informed about hotel activities to provide accurate information to guests.

• Ensure timely and accurate wake-up calls, following Paramount Hotel standards.

• Keep the VIP board updated with in-house guests and essential information.

• Maintain an updated internal and employee telephone directory.

• Record guest comments and relevant details in the shift logbook.

• Stay knowledgeable about fire safety and emergency procedures.

• Report emergency calls promptly to management.

Requirements:

Essential:

• Post-secondary diploma or equivalent.

• 1-2 years of experience in a switchboard or communication center role.

• Proficiency in English and Arabic.

Desirable:

• Clear, calm, and courteous communication skills.

• Experience in a five-star hotel in the Middle East.

• Understanding of Front Office operations.

• Strong Microsoft Office skills.

• Knowledge of an additional language (Russian, Chinese, French, Spanish, German).