Mövenpick Hotel Jumeirah Beach, a luxurious 5-star property nestled along the Arabian Gulf, is hiring a Telephone Operator to join its front office team. This full-time, on-site position is ideal for individuals who value professionalism, guest satisfaction, and effective communication in a dynamic hospitality environment.

As a part of Accor, one of the world’s leading hospitality groups, this role offers unique learning opportunities and global career growth. Join a supportive, diverse, and impact-driven team that empowers you to think creatively and thrive in your career.

Key Responsibilities:

• Answer and handle guest calls in a professional and courteous manner.

• Ensure smooth communication with related departments for effective service delivery.

• Respond to guest queries with politeness and strive to exceed their expectations.

• Maintain up-to-date knowledge of hotel services, local attractions, and Opera guest profiles.

• Manage the guest wake-up call system and deliver calls promptly and accurately.

• Operate the switchboard efficiently to ensure quick call transfers internally and externally.

• Take and deliver messages for guests and management according to hotel standards.

Qualifications & Skills:

• 1–2 years of experience in a similar role within a 5-star hotel.

• Proficiency in English and Arabic (spoken and written); additional languages are a plus.

• Strong communication and interpersonal skills.

• High attention to detail and ability to handle guest interactions professionally.

• Enthusiastic, energetic, and service-oriented mindset.

Why Join Mövenpick & Accor?

• Access to 1,000+ hospitality learning programs via the Learn Your Way platform.

• Career growth within 54+ Accor brands across 121+ countries.

• On-the-job learning and mentorship from industry leaders.

• Contribute to sustainability and social impact initiatives.

• Be part of an inclusive culture that celebrates diversity, respect, and integrity.

Work Environment & Values:
At Mövenpick, we foster a safe, respectful, and inclusive workplace that values creativity, collaboration, and individual contributions. We are committed to responsible hospitality, ethical business practices, and empowering our team to make a real difference.