Join the Front Office team at Towers Rotana as a Telephone Operator, where you’ll play a key role in handling guest calls with professionalism, accuracy, and courtesy—ensuring a smooth, memorable guest experience.

Key Responsibilities

• Answer all incoming calls professionally and courteously

• Greet guests by name, following Rotana standards

• Communicate effectively with departments for smooth service delivery

• Maintain wake-up call schedules and guest messaging accurately

• Operate the hotel switchboard efficiently

• Stay informed about hotel services and local information

• Use Opera system to manage guest profiles and records

Requirements

• Diploma or degree in hospitality preferred

• Previous experience in a similar role is an advantage

• Strong English communication skills, both spoken and written

• Voice clarity and confident phone manner

• Opera system experience is a plus

• Computer literacy required

Ideal Candidate Traits

• Proactive, friendly, and guest-focused

• Works well under pressure in a fast-paced environment

• Collaborative team player in a multicultural setting

• Strong sense of responsibility and adaptability