Learnwithfaiz

NEW COURSES LAUNCHING SOON       NEW COURSES LAUNCHING SOON      NEW COURSES LAUNCHING SOON              NEW COURSES LAUNCHING SOON       NEW COURSES LAUNCHING SOON       NEW COURSES LAUNCHING SOON

🔍
|
📍

Company Logo
Telephone Operator
Studio M Arabian Plaza Hotel & Hotel Apartments Dubai , UAE

Studio M Arabian Plaza Hotel & Hotel Apartments, a contemporary lifestyle hotel in the heart of Dubai, is currently hiring a Telephone Operator. This role is integral to delivering exceptional guest service through prompt, professional, and courteous telephone interactions. As the voice of the hotel, the Telephone Operator plays a key role in ensuring smooth communication and creating a welcoming atmosphere for all guests.

Key Responsibilities:

  • Professionally receive and handle all incoming guest calls with a warm and friendly tone.

  • Greet callers by name whenever possible, following the hotel’s established guest interaction standards.

  • Coordinate with various departments to ensure effective communication and prompt service delivery.

  • Respond to guest inquiries with courtesy, ensuring a high level of guest satisfaction.

  • Stay informed about hotel services and local attractions to assist guests effectively.

  • Utilize the Opera Guest Profile system to maintain awareness of guest preferences and profiles.

  • Accurately manage long-distance call records and update traffic sheets as required.

  • Handle and execute wake-up call requests according to guest preferences and hotel standards.

  • Operate the hotel switchboard efficiently, facilitating internal and external call transfers.

  • Take messages for guests and management as per standard operating procedures.

  • Ensure compliance with all environmental, health, and safety standards and company policies.

Skills and Qualifications:

  • Previous experience in a customer service or front desk role, preferably in hospitality.

  • Proficient in using hotel software systems, with prior experience in Opera considered a plus.

  • Excellent verbal communication and interpersonal skills.

  • Strong sense of professionalism, courtesy, and attention to detail.

  • Ability to handle multiple tasks in a high-paced environment.

  • Knowledge of Dubai’s local attractions and services is an advantage.

This position offers a great opportunity to work in a modern hospitality environment where guest satisfaction is the top priority. Studio M Arabian Plaza Hotel & Hotel Apartments is committed to delivering memorable experiences with every stay.

Are you interested in this job?
HR Contact

HR Contact Details

Disclaimer: This platform shares job information for awareness purposes only. Learnwithfaiz is not affiliated with the companies posting these jobs and does not guarantee employment. All hiring decisions are made by the respective companies, and candidates must apply and verify opportunities independently.