Studio M Arabian Plaza Hotel & Hotel Apartments, a contemporary lifestyle hotel in the heart of Dubai, is currently hiring a Telephone Operator. This role is integral to delivering exceptional guest service through prompt, professional, and courteous telephone interactions. As the voice of the hotel, the Telephone Operator plays a key role in ensuring smooth communication and creating a welcoming atmosphere for all guests.

Key Responsibilities:

• Professionally receive and handle all incoming guest calls with a warm and friendly tone.

• Greet callers by name whenever possible, following the hotel’s established guest interaction standards.

• Coordinate with various departments to ensure effective communication and prompt service delivery.

• Respond to guest inquiries with courtesy, ensuring a high level of guest satisfaction.

• Stay informed about hotel services and local attractions to assist guests effectively.

• Utilize the Opera Guest Profile system to maintain awareness of guest preferences and profiles.

• Accurately manage long-distance call records and update traffic sheets as required.

• Handle and execute wake-up call requests according to guest preferences and hotel standards.

• Operate the hotel switchboard efficiently, facilitating internal and external call transfers.

• Take messages for guests and management as per standard operating procedures.

• Ensure compliance with all environmental, health, and safety standards and company policies.

Skills and Qualifications:

• Previous experience in a customer service or front desk role, preferably in hospitality.

• Proficient in using hotel software systems, with prior experience in Opera considered a plus.

• Excellent verbal communication and interpersonal skills.

• Strong sense of professionalism, courtesy, and attention to detail.

• Ability to handle multiple tasks in a high-paced environment.

• Knowledge of Dubai’s local attractions and services is an advantage.

This position offers a great opportunity to work in a modern hospitality environment where guest satisfaction is the top priority. Studio M Arabian Plaza Hotel & Hotel Apartments is committed to delivering memorable experiences with every stay.