IFZA Dubai is looking for a Technical Zoho Ticket Support Specialist to handle, troubleshoot, and resolve Zoho CRM-related issues. The role involves managing support tickets, diagnosing software problems, collaborating with teams for issue resolution, and maintaining a high level of customer service.

Key Responsibilities:

• Monitor and manage incoming support tickets related to Zoho CRM.

• Diagnose and resolve CRM issues, including customizations, workflows, and integrations.

• Communicate effectively with end-users to gather details, provide updates, and confirm resolutions.

• Collaborate with IT teams for complex issues and provide timely solutions.

• Prepare reports on ticket status and common problems.

• Document solutions and assist in training end-users on CRM features and troubleshooting.

Job Requirements:

• Strong knowledge of Zoho CRM, including features, workflows, and customizations

• Familiarity with Deluge scripting or CRM automation (preferred)

• Experience with helpdesk tools like Zoho Desk or Jira

• Strong troubleshooting and analytical skills

• Excellent communication and customer service abilities

• Ability to handle multiple tickets simultaneously and manage time effectively

Benefits:

• 24 annual leave days

• Annual flight home

• Life and medical insurance (upgrade option available)

• Discounts at participating stores and services

• Learning and development opportunities

• Team-building events and company functions