BeyondTrust is seeking a Technical Account Manager to collaborate with strategic customers and provide technical and operational expertise. The role focuses on post-sales activities, ensuring customer satisfaction, driving product enhancements, and supporting the long-term success of key accounts.

Key Responsibilities & Expectations:

• Provide business, technical, and product knowledge to ensure customer satisfaction

• Educate clients on product features and functionalities to contribute to business growth

• Complete Technical Product Assessments and oversee product upgrades

• Perform periodic health checks and create customer Environment Profiles

• Collaborate with cross-functional teams (support, professional services, project management) to resolve issues

• Maintain account health and manage ticket resolution

• Perform basic health checks across products periodically

Experience & Qualifications:

• 5+ years’ experience in presales, technical account management, professional services, or support engineering

• Excellent customer service skills with a strong dedication to customer care

• Self-starter with adaptability and eagerness to learn new technologies

• Bachelor’s degree in a related technical field

• Strong verbal and written communication skills

• Proficiency in Windows-based server OS (Microsoft Windows Server)

• Knowledge of Active Directory, GPO, networking tools, security software, and more

Nice to Have:

• Arabic speaker

• SQL, scripting languages, cloud technology, and Linux experience

About BeyondTrust:
BeyondTrust is a leader in identity and access security, trusted by 20,000 customers worldwide, including 75 of the Fortune 100. The company fosters a diverse, inclusive culture where employees are recognized for their growth and impact.