Job Summary:

A leading logistics company in Dubai is seeking a Customs Clearance Operations Supervisor to lead end-to-end customs and clearance operations, manage a cross-border team, and ensure operational excellence across all touchpoints. This role involves overseeing the documentation process, maintaining client satisfaction, and ensuring compliance with UAE customs regulations.

Key Responsibilities:

Operational Oversight:

• Supervise daily customs brokerage operations, ensuring seamless execution and client requirements are met.

• Coordinate with management to improve operational workflows and enhance service delivery.

• Liaise with finance for invoicing and payment tracking aligned with business goals.

Team Leadership:

• Manage a team in Dubai and remotely in India, driving productivity and collaboration.

• Provide training and performance feedback to foster a high-performing team culture.

• Ensure alignment of team objectives with company goals.

Customs Compliance & Documentation:

• Oversee all import/export clearance procedures and documentation in compliance with UAE customs, port, and shipping regulations.

• Ensure timely updates of internal records (e.g., CLSS sheets, invoices) and accurate client communication.

• Manage financial documentation, including payment collection from clients and authorities.

Client Relationship Management:

• Act as a key liaison for clients, ensuring their operational needs are met and issues are resolved quickly.

• Build long-term client trust through proactive support and service delivery.

Reporting & Coordination:

• Prepare and submit weekly/monthly reports to management with actionable insights.

• Collaborate across departments (Accounts, Customer Service, Transport) to ensure smooth service flow.

• Maintain effective communication with the India-based support team.

Risk & Decision Management:

• Identify and resolve operational risks, proposing process improvements and solutions to leadership.

• Own critical operational decisions to support continuous cash flow and compliance.

Qualifications & Skills:

• Bachelor’s Degree in Logistics, Supply Chain, Operations Management, or a related field.

• 3–8 years of experience in customs clearance operations, preferably in the UAE.

• Strong leadership and team management abilities.

• Deep knowledge of UAE customs procedures and documentation protocols.

• Proficiency in logistics software (e.g., FRESA).

• Excellent analytical, coordination, and time-management skills.

• Strong communication and problem-solving abilities.

• Ability to thrive under pressure and manage cross-functional teams.

Employment Type:

Full-Time

Preferred Nationalities:

Indian, Pakistani, Sri Lankan, or any Arab nationality