Rose Rayhaan by Rotana is looking for a passionate and dynamic Team Leader – Front Desk to join their Front Office team. The ideal candidate will play a vital role in ensuring that guests receive a warm welcome and personalized service from arrival to departure. This position requires strong communication skills, a proactive attitude, and a commitment to providing memorable guest experiences.

Key Responsibilities:

• Welcome guests professionally and exceed guest expectations throughout their stay

• Coordinate effectively with other departments for seamless service delivery

• Monitor room rates and occupancy levels to support optimal revenue generation

• Supervise Front Desk Agents and ensure all guests are attended to promptly and courteously

• Stay updated on hotel services and local information to support guest inquiries

• Review and verify cashier reports for accuracy at the end of each shift

• Ensure accurate completion of guest registration in Opera PMS

Candidate Requirements:

• Degree in Hospitality Management or related field

• Previous front office experience in a hotel setting

• Strong command of English; knowledge of a second language is a plus

• Familiarity with Opera PMS and general hotel systems preferred

• Excellent interpersonal, communication, and problem-solving skills

Key Competencies:

• Guest-centric mindset with a high level of professionalism

• Team-oriented with leadership qualities

• Ability to handle high-pressure situations with confidence

• Adaptability, customer focus, and a results-driven attitude