Rose Rayhaan by Rotana is a prestigious hotel in Dubai known for delivering exceptional hospitality experiences with a strong focus on customer service and guest satisfaction.

Job Description:
We are looking for a passionate and dynamic Front Office professional to join us as a Team Leader – Front Desk. This role demands a customer-focused leader who can provide extraordinary service and create memorable guest experiences, leading the Front Desk team with professionalism and enthusiasm.

Key Responsibilities:

• Greet and receive guests in a professional, friendly manner from arrival to departure.

• Maintain effective communication with all departments to ensure seamless service delivery.

• Monitor daily rate levels and occupancy to optimize room sales.

• Foster strong working relationships with Front Office staff, especially Front Desk Agents and Guest Services.

• Supervise Front Desk employees, ensuring high standards of guest care and service.

• Stay updated on hotel and local services to respond to guest inquiries accurately.

• Verify cashier closures and ensure billing accuracy at shift end.

• Ensure guest registrations are completed correctly and accurately using Opera PMS.

Qualifications & Skills:

• Degree in Hospitality Management or equivalent.

• Proven experience in Front Office roles within the hotel industry.

• Excellent communication skills in English; proficiency in German is essential.

• Strong interpersonal and problem-solving skills.

• Computer literate, with prior experience using Opera PMS preferred.

• Customer-driven, proactive, and able to work well under pressure.

• Excellent team player with an outgoing and approachable personality.

Competencies:

• Understanding of hotel operations.

• Effective communication skills.

• Business planning abilities.

• People supervision and team leadership.

• Cultural awareness and adaptability.

• Strong customer focus and drive for results.

Work Location:
Rose Rayhaan by Rotana, Dubai (On-site)