Sharaf DG Energy is looking for a dynamic Team Leader to manage kiosk sales operations, guide a team of sales executives, and drive the achievement of sales targets for telecom products and services. This role involves day-to-day kiosk management, team motivation, and ensuring a world-class customer experience.

About the Company:
Sharaf DG Energy is a leader in the telecom industry, offering a wide range of products and services, including SIM cards, mobile plans, internet packages, and accessories. The company focuses on providing excellent customer service and innovative solutions.

Key Responsibilities:

• Team Management & Leadership:

  • Manage and guide a team of sales executives at the kiosk.

  • Train and mentor team members to improve product knowledge and sales skills.

  • Monitor individual and team performance, providing coaching and feedback.

  • Motivate the team to meet and exceed sales targets.

• Sales & Business Development:

  • Drive sales of telecom products like SIM cards, mobile plans, internet packages, and accessories.

  • Develop and implement strategies to drive customer traffic and conversions.

  • Identify opportunities for cross-selling and upselling.

  • Ensure all sales activities align with company goals and KPIs.

• Customer Service & Relationship Management:

  • Achieve high customer satisfaction through effective resolution of inquiries and complaints.

  • Develop a strong brand image through excellent service.

  • Resolve escalated customer issues promptly and effectively.

• Operations & Compliance:

  • Operate day-to-day kiosk operations, including inventory management and POS transactions.

  • Ensure adherence to company procedures, telecom regulations, and compliance procedures.

  • Maintain accurate records of sales, inventories, and customer transactions.

• Reporting & Coordination:

  • Generate and present daily/weekly sales reports and performance feedback.

  • Coordinate operations with management, marketing, and logistics teams.

  • Stay current with telecom products, prices, and market trends.

Qualifications & Skills:

• Education & Experience:

  • Bachelor’s degree in Business, Sales, or a related field (desired).

  • 3+ years of sales experience in telecom or retail, with at least 1 year in a management position.

  • Proven track record of meeting sales quotas and managing a team.

• Skills & Abilities:

  • Excellent leadership, coaching, and team management skills.

  • Impressive sales, negotiation, and communication abilities.

  • Customer-centric with strong problem-solving capabilities.

  • Ability to perform under pressure in a fast-paced retail environment.

  • Proficient with CRM applications and POS systems.

Other Requirements:

• Willingness to adapt to work in a kiosk-based retail environment.

• Flexibility to work shifts, weekends, and public holidays when necessary.

Desired Skills and Experience:

• Bachelor’s degree in Business, Marketing, or a related field (preferred).

• 1-3 years of experience in outdoor or B2B sales.

• Proficiency in selling GSM connections (Postpaid, Fiber, and Business On).

• Valid driver’s license and willingness to travel frequently.

Key Skills & Competencies:

• Proven track record in outdoor sales (B2B experience preferred).

• Excellent communication, negotiation, and presentation skills.

• Strong interpersonal and relationship-building abilities.

• Self-motivated, goal-oriented, and able to work independently.

• Ability to thrive in a fast-paced and competitive environment.