Job Title: Subsidiary Administrator

Mission:

We are seeking a Subsidiary Administrator to ensure the efficient fulfillment of customer orders and shipments. Based in Dubai, this role offers an exciting opportunity to contribute to a growing business, requiring strong communication, organization, and customer service skills. The ideal candidate is self-motivated, detail-oriented, and eager for career growth in a dynamic and fast-paced environment.

Key Responsibilities:

✅ Order & Customer Management

• Process customer quotes and orders proactively and reactively.
• Serve as a key point of contact for customers, distributors, and resellers.
• Handle customer service and aftersales support, ensuring satisfaction.
• Assess inbound inquiries for quotations and export control screening.
• Record and manage customer complaints per CCAR procedures and returns per GRA procedures.

✅ Office Administration & Coordination

• Oversee office operations, including process improvement and communication procedures.
• Manage office supplies, inventory, and ensure stock availability.
• Maintain a company calendar, schedule appointments, and coordinate customer installations and sales visits.
• Arrange travel, accommodation, and customer events (in-house/external).
• Prepare financial and administrative reports.
• Support onboarding and training of new employees.

✅ Logistics & Supply Chain

• Manage local stock, shipments, and deliveries across the GCC region.
• Liaise with UK headquarters to ensure product availability and order fulfillment.
• Review backorders and forecasts to maintain efficient inventory levels.

✅ Compliance & Process Improvement

• Develop and document business and quality management procedures.
• Ensure compliance with company policies and procedures.
• Handle sensitive and confidential information with discretion.

Skills & Requirements:

📌 Education & Experience

• Degree-level qualification in a technical or commercial discipline.
• Experience in order processing, customer service, or office administration.

📌 Technical Skills

• Proficiency in ERP systems and Microsoft Office Suite (Word, Excel).
• Ability to manage quotations, invoicing, and export documentation.
• Strong understanding of supply chain, logistics, and inventory management.

📌 Soft Skills

• Excellent communication and planning skills.
• Strong organizational and multitasking abilities.
• Ability to prioritize tasks and meet deadlines efficiently.
• Fluent English (spoken & written); Arabic proficiency is a plus.
• Ability to remain calm under pressure in customer-related situations.
• Strong teamwork and collaboration skills, while also being able to work independently.
• A proactive mindset with a keen willingness to learn diverse business processes.

Why Join Us?

✨ Work in a fast-growing company with career advancement opportunities.
✨ Exposure to international business operations and logistics.
✨ Competitive salary and benefits package.