For over 70 years, Chalhoub Group has been at the forefront of luxury retail in the Middle East. With a prestigious portfolio of over 400 global brands and more than 950 retail stores, the Group combines heritage and innovation to deliver premium customer experiences across fashion, beauty, jewelry, watches, and lifestyle sectors. As a Great Place to Work® certified organization, Chalhoub Group is recognized for its inclusive culture, sustainability commitments, and forward-thinking approach to retail.

Job Overview:

Chalhoub Group is seeking an experienced and dynamic Store Manager – Luxury to lead its high-end retail team in Dubai. This leadership role is crucial in driving business results, developing talent, and delivering an exceptional customer journey in alignment with the brand’s prestige standards.

Key Responsibilities:

Drive the Business

• Execute and monitor store action plans to meet sales targets and KPIs.

• Analyze market trends and competitors; conduct SWOT analysis.

• Leverage both online and offline platforms for omnichannel growth.

• Foster customer loyalty through personalized clienteling and VIP management.

Team Leadership & Development

• Lead with vision and foster a culture of trust, respect, and collaboration.

• Recruit, train, and mentor store staff.

• Use Chalhoub’s learning platforms to develop team competencies.

• Ensure fair performance evaluations and improvement plans.

Customer Experience

• Promote a seamless omnichannel experience across physical and digital touchpoints.

• Enhance VIP client engagement through tailored services and outreach.

• Utilize customer data to proactively anticipate needs and elevate satisfaction.

Operational Excellence

• Ensure compliance with SOPs, legal, HR, and safety standards.

• Manage stock, floor coverage, visual merchandising, and in-store technology tools.

• Oversee prompt processing of e-commerce orders.

• Collaborate with support teams to address operational concerns.

Qualifications:

• Proven experience in a leadership role within luxury or premium retail.

• Strong understanding of clienteling and omnichannel sales strategies.

• Ability to manage teams and deliver results in a fast-paced environment.

• Excellent communication, coaching, and organizational skills.

• Familiarity with retail systems and tech tools is a plus.

What You’ll Gain:

• Competitive compensation and benefits package.

• Child education support, healthcare coverage, and exclusive employee discounts.

• Access to Chalhoub’s innovation hub “The Greenhouse” and cross-functional learning.

• Career mobility across a vast luxury portfolio in the region.

Diversity & Inclusion:

Chalhoub Group is committed to fostering a workplace rooted in diversity, equity, and inclusion. We encourage all qualified candidates to apply, regardless of gender, race, age, nationality, or disability.

Apply Now and become part of Chalhoub’s journey to shape the future of luxury in the Middle East.