Chalhoub Group is the leading luxury partner across the Middle East for over 70 years. With a rich portfolio of over 400 international brands and 10 owned labels, the Group has become a hybrid retailer delivering seamless omnichannel experiences and championing innovation through The Greenhouse, their innovation hub. Sustainability, diversity, and people-first values are at the core of Chalhoub’s strategy.

About the Job:
As a Store Manager, you will drive business growth, lead a high-performing team, cultivate client relationships, and ensure exceptional customer experiences. You will manage all store operations in alignment with the brand’s luxury standards, while promoting omnichannel initiatives and nurturing a positive team culture.

Key Responsibilities:

• Lead by example and represent the brand’s values and philosophy in all activities.

• Define, execute, and monitor store action plans to achieve sales targets and KPIs.

• Build and maintain strong VIP client relationships, leveraging omnichannel platforms.

• Recruit, develop, and retain talented team members, creating a positive and trustful work environment.

• Act as a coach, promoting learning, development, and professional growth.

• Implement and monitor operational excellence through compliance with SOPs, stock management, and visual merchandising standards.

• Leverage technology tools (Clienteling apps, OMS, WhatsApp Business) to enhance customer experience.

• Prepare and process e-commerce orders within the set service-level agreements (SLAs).

• Ensure compliance with legal, safety, and HR guidelines, escalating issues when necessary.

Qualifications, Skills, and Experience:

• Proven experience in a leadership role within a retail environment, ideally luxury retail, in the Middle East.

• Strong sales acumen and customer service focus, especially with VIP clientele.

• Ability to think strategically while maintaining attention to detail.

• Strong team management, coaching, and people development skills.

• Tech-savvy with the ability to utilize and train teams on omnichannel tools.

• Passion for luxury brands, innovation, and customer-centric thinking.

What You’ll Gain:

• Enriching experiences and continuous learning opportunities.

• Diverse career growth pathways within Chalhoub Group.

• Competitive benefits package including healthcare, child education contributions, remote/flexible work options, and exclusive employee discounts.

• An inclusive, diverse, and future-forward work culture.