Job Title: Store Manager

Job Description:

Employment Type: Full Time
Location: Various Locations (UAE, Kuwait, Qatar)
Department: Retail & Distribution

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a leader in delivering luxury experiences across the Middle East. Known for our portfolio of iconic brands in luxury, beauty, fashion, watches, jewellery, and eyewear, we are on a continuous journey to innovate and provide excellence through over 750+ retail stores, online platforms, and mobile apps. As part of our commitment to reinvention, we have also set up “The Greenhouse,” an innovation hub that accelerates start-ups and small businesses.

Role Overview:

As a Store Manager, you will be responsible for driving business performance, fostering customer loyalty, managing your team, and ensuring that store operations meet brand guidelines. You will lead your team to meet sales targets and key performance indicators (KPIs), recruit and retain VIP customers, and ensure a world-class experience for each client.

Key Responsibilities:

1. Drive the Business

• Lead by example, representing the brand through all customer and team interactions.
• Develop and execute action plans to achieve sales targets and KPIs.
• Manage and build a strong customer database to create future sales opportunities.
• Stay ahead of market trends and competitors, providing valuable feedback to stakeholders.
• Leverage hybrid selling (online and offline) to maximize sales.

2. Team Leadership & Development

• Clearly communicate the business vision and goals to your team.
• Recruit, develop, and retain top talent, fostering a positive and respectful work environment.
• Act as a coach, promoting growth and professional development through available learning tools.
• Ensure transparency and clarity around performance improvement plans.

3. Customer Experience

• Promote an omnichannel mindset by integrating all customer touchpoints (physical and digital).
• Apply clienteling techniques to focus on VIP customers, using customer data to offer personalized experiences.
• Continuously recruit new clients and turn them into loyal VIPs by offering exceptional service.

4. Operational Excellence

• Ensure strict adherence to sales, operational policies, and standard operating procedures (SOPs).
• Oversee the timely and quality processing of e-commerce orders and ensure no pending fulfillment actions.
• Utilize available tools (e.g., Clienteling app, OMS, Whatsapp Business) to enhance customer experience.
• Maintain store operations standards, from stock replenishment to visual merchandising.
• Analyze traffic data to ensure optimal floor coverage and anticipate peak hours.
• Ensure compliance with legal, safety, security, and HR guidelines, continuously working to improve processes.

Qualifications and Requirements:

• Proven experience in a leadership role within Luxury Fashion Retail.
• Prior experience in luxury retail environments in the UAE, Kuwait, or Qatar.
• Strong leadership, communication, and interpersonal skills.
• Ability to manage and motivate a team to achieve sales targets and operational excellence.

What We Offer: At Chalhoub Group, you’ll have the opportunity to turn your aspirations into reality with a range of enriching experiences, development opportunities, and exposure to different roles within the company. We offer competitive benefits, including healthcare, child education contributions, flexible working policies, and exclusive employee discounts.

Diversity and Inclusion: We believe that diversity of thought, culture, background, abilities, and perspectives is key to creating exceptional experiences for our customers. We are committed to fostering an inclusive environment and welcome all applicants to apply.