Job Title: Software Technical Support Specialist

Job Description:

Join Daxium Middle East, a fast-growing digital solutions company, as a Software Technical Support Specialist in Dubai. In this role, you will be the primary technical support contact for key accounts, assisting clients with platform-related queries, troubleshooting issues, and testing new features before deployment. You will work closely with our Head of IT to ensure a seamless customer experience and contribute to continuous process improvements.

Key Responsibilities:

📞 Technical Support & Troubleshooting – Respond to technical inquiries via email, phone, and tickets, ensuring quick and effective resolution.
🔍 Testing & Quality Assurance – Perform functional and non-regression testing of new features before deployment.
📊 Documentation & Optimization – Maintain detailed documentation of recurring issues and suggest process improvements.
📢 Client Communication & Training – Provide clear explanations and presentations to clients on product functionality and troubleshooting steps.
💡 Collaboration & Reporting – Work with the Head of IT to report technical issues, suggest optimizations, and enhance the customer experience.

What We’re Looking For:

🎓 Degree: Bachelor’s degree in IT, Digital Solutions, or Data Analytics.
💻 Technical Skills:

• Proficiency in MS Excel (pivot tables, macros, formulas).

• Experience with MS PowerPoint for client presentations.

• Basic knowledge of JavaScript and MS Power BI is a plus.
  📌 Soft Skills:

• Strong problem-solving and critical thinking abilities.

• Excellent organization skills and attention to detail.

• Ability to work under pressure and meet deadlines.

• Proactive and not afraid to pick up the phone when needed.
  🌍 Languages: Fluent in English; Arabic and/or French is a plus.
  📈 Preferred Experience:

• Prior experience in IT Customer Support (recommended).

• Experience with Zendesk Ticketing System (preferred, not mandatory).

• Exposure to QA testing is a plus.

Why Join Us?

🚀 Be part of a high-growth startup with an award-winning digital product used in 60+ countries.
🎯 Work in a dynamic and collaborative environment with a young, innovative team.
📈 Gain hands-on experience and take ownership of projects in a fast-paced industry.

📍 Location: Dubai, UAE
🕒 Contract Type: Permanent, occasional remote work available.