Job Title: Soft Services Supervisor – Cleaning & Facilities Management

Job Description

About the Role

We are looking for a Soft Services Supervisor to oversee and coordinate cleaning services and subcontractor performance, ensuring compliance with contractual service levels, safety standards, and operational efficiency. The ideal candidate will have a strong background in facilities management, excellent leadership skills, and a keen focus on delivering high-quality service.

Key Responsibilities

🔹 Service Delivery & Compliance

• Ensure seamless cleaning and site services with a focus on quality and efficiency.

• Monitor third-party service provider staffing levels and compliance with contract requirements.

• Conduct regular audits and inspections, ensuring alignment with Service Level Agreements (SLAs).

• Ensure compliance with UAE environmental regulations and international best practices (e.g., USGB LEED, JCI Accreditation).

• Oversee subcontractors’ adherence to company policies and Code of Conduct.

🔹 Health & Safety Management

• Conduct regular Health & Safety inspections, identifying and addressing risks proactively.

• Ensure all team members adhere to safety protocols and conduct risk assessments as needed.

• Assist in developing safe work instructions and implementing best practices.

🔹 Operations & Team Leadership

• Supervise and support the cleaning team, ensuring adherence to assigned work schedules.

• Provide training and resources for staff to ensure service excellence.

• Assist in resolving customer complaints and service issues efficiently.

• Act as the main point of contact in the absence of the Soft Services Manager.

🔹 Documentation & Reporting

• Maintain accurate records of cleaning services, subcontractor performance, and safety compliance.

• Support the line manager in reporting service performance, audits, and risk assessments.

Qualifications & Skills

✅ High School Diploma (BICSc or equivalent certification preferred).
✅ Minimum 3 years of experience in a similar supervisory role.
✅ At least 5 years of experience in soft services within facilities management.
✅ Strong knowledge of cleaning processes, service monitoring, and compliance standards.
✅ Excellent leadership, problem-solving, and decision-making abilities.
✅ Strong interpersonal, organizational, and customer service skills.
✅ Flexibility to work on a rotating shift schedule (24/7 operations).
✅ Proficiency in MS Office (Excel, Word, PowerPoint, Outlook).