Job Title: Social Media Engagement Specialist

Job Description:

Company Overview:
Trans Skills is a leading HRIS solutions provider, specializing in hiring, payroll processing, and global employment services. Established in 2008 and headquartered in Dubai, we support businesses with compliant payroll and statutory payments across 140+ countries. As a global EOR provider, we also offer specialized recruitment and staffing solutions across the Middle East and Africa.

Role Overview:

We are seeking a Social Media Engagement Specialist to manage and enhance client engagement across various social media platforms. This role requires active community management, real-time communication with users, and brand reputation enhancement.

Key Responsibilities:

📲 Social Media Management

• Oversee and manage client’s social media pages (Facebook, Instagram, Twitter, LinkedIn, etc.).

• Respond promptly to user inquiries, comments, and messages.

• Proactively engage with audiences to enhance brand perception and public image.

🔍 Content & Community Engagement

• Monitor and moderate online conversations, ensuring positive interactions.

• Implement listening, monitoring, and proactive engagement strategies.

• Stay up-to-date with social media trends and best practices to drive engagement.

🎯 Client & Performance Management

• Ensure KPI targets agreed upon with clients are met.

• Act as a bridge between clients and their audiences, ensuring smooth communication.

• Provide insights and recommendations based on social media analytics and engagement trends.

📢 Brand Representation & Strategy

• Serve as a subject matter expert in social media communication.

• Represent the company’s mission and values in all interactions.

• Support clients in crisis communication and reputation management when needed.

Qualifications & Requirements:

✔ Bachelor’s degree in Mass Communication, Public Relations, Journalism, or a related field.
✔ 1-2 years of experience in social media engagement, community management, or public relations.
✔ Bilingual proficiency in English & Arabic (reading, writing, and speaking).
✔ Strong interpersonal, problem-solving, and conflict resolution skills.
✔ Tech-savvy with proficiency in MS Office and social media tools.

What We Offer:

✅ Opportunity to work with a global HR solutions leader.
✅ Career growth in a dynamic and innovative environment.
✅ Work with a diverse client portfolio across different industries.
✅ Collaborative and engaging workplace culture.

🚀 Join us and make an impact in digital brand engagement!