Job Title: Shipping Operations Executive

Job Description:

Location: United Arab Emirates
Employment Type: Full-Time

Overview:
We are looking for a dynamic and highly motivated Shipping Operations Executive to manage and optimize our end-to-end shipping processes. This crucial role requires an experienced individual with hands-on knowledge of UAE shipping documentation, international logistics regulations, and LC (Letter of Credit) procedures. The ideal candidate thrives under pressure, manages high volumes efficiently, and is adept at leading a shipping operations team.

Key Responsibilities:

• Oversee and manage the daily shipping operations to ensure timely and accurate global deliveries.

• Act as the single point of contact for all shipping-related matters for the Sales Team and Management.

• Handle complete documentation formalities for shipping within UAE regulations, including customs, duties, and compliance.

• Manage and supervise the shipping team to ensure smooth coordination and execution.

• Oversee the opening and processing of Letters of Credit (LC) and all related documentation.

• Develop and maintain strong relationships with shipping carriers, freight forwarders, and suppliers to negotiate competitive rates.

• Monitor shipment progress, troubleshoot issues, and provide timely updates to customers and internal teams.

• Maintain accurate shipping records, documentation, invoices, and receipts.

• Continuously identify opportunities for operational improvements to enhance efficiency and reduce costs.

• Address and resolve customer complaints or inquiries related to shipping promptly.

• Stay updated on international trade regulations and best practices to ensure full compliance.

Qualifications & Requirements:

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.

• Minimum of 3 years’ experience in shipping operations, preferably within the e-commerce or trading industries.

• Strong expertise in UAE shipping documentation formalities and international customs regulations.

• Mandatory experience in LC (Letter of Credit) processing and documentation.

• Proven ability to lead and manage a shipping team independently.

• Familiarity with shipping software platforms and tools like UPS, DHL, FedEx systems.

• Excellent analytical, problem-solving, and multitasking skills.

• Strong interpersonal and communication skills.

• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and data reporting tools.

• Ability to work independently, prioritize tasks effectively, and perform under tight deadlines and high-pressure environments.

Preferred Skills:

• Resilient and adaptable in high-volume, high-pressure working conditions.

• Mature, responsible, and capable of making quick, informed decisions.

• Strong negotiation and vendor management skills.