Anuvu is seeking a Service Manager to oversee the operational deliverables for airline media cycles. This hybrid role requires managing timelines, ensuring on-time media delivery, monitoring technical services, and coordinating internal and external teams to meet client requirements. The Service Manager will play a crucial role in maintaining customer satisfaction by tracking and resolving delays, managing issues, and continuously improving processes.

Key Responsibilities:

• Act as the focal point for all operational tasks and services related to airline media cycles.

• Manage project timelines, ensuring on-time delivery and quality of media content.

• Communicate with internal teams, OEMs, and third-party labs to resolve issues and track file delivery.

• Monitor work-in-progress and backlogs to anticipate capacity constraints.

• Oversee client requirements and collaborate with stakeholders to onboard new media specifications.

• Provide high-level quality control and report on cycle performance.

• Continuously improve processes and workflows to drive efficiency.

• Build and maintain strong relationships with clients, content providers, and key stakeholders.

Skills & Qualifications:

• Expertise in digital distribution supply chain principles.

• Strong understanding of video/film formats, distribution workflows, and IFE digital supply chains.

• Proven ability to manage relationships with OEMs and third-party vendors.

• Excellent organizational, interpersonal, and communication skills.

• High-level problem-solving ability and capacity to adapt to changing priorities.

• Fluency in English and Arabic (professional working level).

• Self-motivated with strong organizational skills and the ability to work independently.