Dubai Holding Community Management (DHCM) is seeking a Senior Executive – Customer Engagement to enhance the customer experience across its diverse portfolio of prestigious communities. The role focuses on digital strategy, customer journey optimization, and CRM development to deliver world-class service.

Key Responsibilities:

• Define and implement a holistic digital strategy to enhance customer interactions

• Optimize the customer journey by identifying opportunities for agile customer interactions

• Leverage CRM strategies and digital assets to improve key customer interactions

• Analyze customer experience to drive repeat-customer behavior

• Collaborate with cross-functional teams, acting as the voice of the customer

• Develop performance metrics, KPIs, and reporting mechanisms to track success

• Manage complaint resolution and implement feedback systems

• Ensure regulatory compliance and quality assurance across customer service processes

Qualifications:

• Bachelor’s or Master’s degree in business administration or related field

• 2-4 years of experience in a similar role

• Excellent communication, time management, and organizational skills

• Proficiency in MS Office and relevant systems (e.g., Oracle)

• Strong problem-solving skills, attention to detail, and creative thinking

• Ability to coach, mentor, and manage professionals

Benefits:
Dubai Holding offers competitive compensation, career development opportunities, and a collaborative work environment. The company values empowered employees who contribute to shaping the future of Dubai.

How to Apply:
Apply now to join a leading community management company and help build vibrant, sustainable neighborhoods in Dubai!