Cigna Healthcare, part of The Cigna Group, is a global health service company headquartered in the United States. With a mission to improve the health, well-being, and sense of security of over 180 million customers worldwide, Cigna delivers high-quality healthcare solutions through affordability, integrated services, and personalized care. The company is known for its inclusive culture, cutting-edge technology, and dedication to driving meaningful change through teamwork and innovation.

Job Description:

Cigna is seeking a Senior Account Manager to join its team in Dubai. This full-time, on-site role is responsible for managing a portfolio of corporate clients across the Middle East and Africa. The Senior Account Manager will act as a strategic advisor and liaison, ensuring client satisfaction, retention, and business growth.

Key Responsibilities:

• Manage existing client relationships to ensure service excellence and client satisfaction.

• Build and maintain relationships with intermediaries to support client engagement.

• Collaborate with internal stakeholders, including underwriters and legal teams, to prepare competitive proposals.

• Identify and pursue cross-selling and up-selling opportunities within the existing client base.

• Prepare and deliver presentations to clients and intermediaries for renewals and new business development.

• Coordinate with Customer Service and Healthcare Services teams to address and resolve client issues.

• Contribute to product development and improvements based on client feedback and market trends.

• Ensure compliance with contractual terms, invoicing accuracy, and internal policy adherence.

• Provide strategic insight and timely reporting to management.

Required Skills & Experience:

• Minimum 6 years of experience in a corporate client management role.

• Excellent verbal and written communication skills; confident public speaker.

• Strong experience in managing Tier 1 and mid-market insurance policies in the Middle East and Africa.

• Ability to simplify and communicate complex concepts clearly.

• Proven track record of driving business results and managing large corporate client portfolios.

• Skilled in stakeholder management, conflict resolution, and influencing key decision-makers.

• Familiarity with regional regulations and market dynamics.

• Detail-oriented, tech-savvy, and proficient in Microsoft Office applications.

• Strong organizational and multitasking abilities with a flexible and proactive approach.

Preferred Qualifications:

• Bachelor’s degree (Marketing or Business preferred).

• Agile Project Management knowledge or certification is a plus.

• Experience in health and wellbeing industries is advantageous.

• Fluency in English is mandatory.

Additional Information:

• Travel: 10% – 25% expected.

• Flexibility in working hours is required to cater to regional client needs.

Why Join Cigna:

Become part of a team that prioritizes personal growth, collaboration, and meaningful impact. At Cigna, your ideas and contributions are valued, and your work helps build a healthier future for communities worldwide. Join today to shape what’s next in global healthcare.