Emaar, a leading name in luxury hospitality and real estate, is hiring for a Role in Reservations (VUQ). This full-time, on-site position is responsible for managing all room reservations inquiries, including rates, packages, and promotions, via phone, email, fax, and online platforms. The role aims to maximize customer satisfaction while contributing to revenue generation and operational excellence.

Key Responsibilities:

• Handle room reservation inquiries promptly and according to company standards

• Provide accurate information on rates, packages, and promotions

• Maintain high levels of customer service through professional telephone and email communication

• Ensure accuracy in bookings and payment processing

• Support sales and administrative functions within the department

• Achieve individual and team targets related to operational, financial, and quality performance

Skills & Qualifications:

• Minimum 1 year of experience in room reservations, preferably with call center exposure

• High school diploma required; college degree in Hotel Management or related field preferred

• Certificate in Telephone Skills and Customer Service is an advantage

• Strong sales and administrative skills

• Good knowledge of computer systems and business English

• Competencies: customer focus, drive for results, adaptability, resilience, and willingness to learn

Company Details:
Emaar is one of the UAE’s most recognized brands, known for its innovative developments and luxury hospitality services. The company is driven by its values of customer focus, ownership mindset, adaptability, and speed, ensuring exceptional experiences for guests and opportunities for employees to thrive.