Job Title: Retail Store Manager

Job Description:
We are looking for an experienced Retail Store Manager to lead and oversee our Pre-Owned Footwear Showroom operations in Dubai. As the Store Manager, you will manage the daily operations of the showroom, lead staff training, ensure a seamless customer experience, and drive sales performance. You will also play a crucial role in expanding operations to new locations while ensuring compliance with international standards and regulations.

Key Responsibilities:

• Lead day-to-day operations of the showroom, ensuring a smooth and efficient customer experience.

• Provide leadership, guidance, and performance management to the store team.

• Analyze sales data and market trends to identify growth opportunities and ensure sales targets are met.

• Collaborate with the Marketing team to execute in-store promotions and events.

• Maintain an organized and visually appealing showroom layout.

• Handle customer feedback, complaints, and returns, ensuring timely resolution.

• Manage the store’s profit and loss (P&L) and maintain retail accounting.

• Ensure showroom compliance with international standards and relevant regulations.

• Play a key role in evaluating and setting up new showroom locations.

KPIs:

1. Sales and Profit Targets Achieved – Monitor and meet or exceed monthly, quarterly, and annual sales and profit targets.

2. Customer Satisfaction Ratings – Maintain high levels of customer satisfaction through feedback and ratings.

3. Inventory Turnover and Loss Minimization – Implement inventory management strategies to optimize stock turnover and minimize losses.

4. Staff Performance and Development – Continuously improve staff performance through training and development programs.

5. Flagship Showroom Operations Efficiency – Measure and enhance the operational efficiency of the showroom.

6. Expansion Success – Evaluate successful setup and operations of new locations.

7. Compliance and Regulation Adherence – Ensure showroom compliance with international standards.

8. Brand Consistency – Ensure brand identity and customer experience standards are consistently upheld.

9. Cross-Functional Collaboration – Collaborate effectively with other teams to ensure operational excellence.

Skills Required:

• Experience: Minimum 3+ years in retail management, ideally in second-hand or pre-owned footwear.

• Education: Bachelor’s degree in Sales, Marketing, Business Administration, or a related field.

• Skills:

  • Strong negotiation and closing skills, with the ability to build and maintain client relationships.

  • Excellent communication and interpersonal skills in both Arabic and English.

  • Strong market analysis, pricing strategies, and sales opportunity identification skills.

  • Highly motivated, target-driven, and adaptable in a fast-paced environment.

  • Familiarity with CRM tools and modern sales techniques.

  • Organizational skills for inventory and store management.

  • Problem-solving and adaptability to overcome operational challenges.

  • Financial understanding to manage store budgets and optimize profits.