Kitopi is seeking a Restaurant Manager to lead daily operations, ensuring high-quality food, service, and guest experience. The ideal candidate will have proven leadership skills, strong financial acumen, and a passion for hospitality. This role involves managing staff, maintaining brand standards, driving customer satisfaction, and overseeing budgets and resources.

Key Responsibilities:

Operations & Service:

• Manage daily restaurant operations to ensure smooth and efficient service.

• Oversee food quality, cleanliness, and ambiance in line with brand standards.

• Ensure compliance with all health, safety, and sanitation regulations.

Team Management:

• Recruit, train, schedule, and supervise restaurant staff.

• Provide coaching, mentorship, and performance feedback.

• Build and maintain a positive, productive team culture.

Customer Experience:

• Address and resolve customer complaints in a professional manner.

• Foster a welcoming atmosphere and deliver exceptional service.

• Collect guest feedback and implement improvements.

Financial Management:

• Monitor budgets and control costs (labor, food, overhead).

• Analyze sales and performance data for growth opportunities.

• Manage inventory, ordering, and vendor relationships.

Marketing & Promotion:

• Support local marketing initiatives and promotional activities.

• Assist in organizing events and special menus to increase sales.

Qualifications & Skills:

• Proven experience as a Restaurant Manager or in a similar role.

• Strong knowledge of restaurant operations, food safety, and service standards.

• Excellent leadership, communication, and interpersonal skills.

• Financial literacy with experience in budgeting and cost control.

• Proficiency in POS systems and inventory management software.

Compensation & Benefits:

• Competitive salary package.

• Opportunities for career advancement within Kitopi.

• Professional, dynamic work environment.