Hyatt is looking for a dedicated Reservation Agent – Arabic Speaker to join our team. As a Reservation Agent, you will play a critical role in ensuring a seamless booking process for guests. Your primary responsibilities will include managing room reservations, providing information about hotel services, and upselling to maximize revenue while delivering exceptional customer service.

Key Responsibilities:

• Handle incoming calls and emails related to room reservations in a courteous and professional manner.

• Manage guest bookings using the hotel’s reservation system, ensuring accuracy and completeness.

• Provide information on room rates, availability, packages, and hotel facilities to potential guests.

• Process modifications and cancellations of reservations, ensuring all updates are reflected correctly.

• Upsell rooms and promote hotel services to maximize revenue.

• Maintain up-to-date knowledge of hotel promotions, events, and policies.

• Collaborate with Front Office, Sales, and Revenue teams to ensure a seamless guest experience.

• Maintain guest confidentiality and data privacy in all communications and systems.

• Prepare daily and weekly reservation reports for management review.

• Deliver exceptional customer service to ensure guest satisfaction and loyalty.

Candidate Requirements:

• Fluent in Arabic and English, both spoken and written; additional languages are a plus.

• Minimum of 1-2 years of experience in a similar role (reservations or front office).

• Proficient in PMS/reservation systems such as Opera, Fidelio, or similar software.

• Strong communication, organizational, and customer service skills.

• Ability to work under pressure, handle multiple tasks, and maintain attention to detail.