Abu Dhabi Commercial Bank (ADCB) is seeking a skilled and client-focused Relationship Manager to join its Privilege Club team in Dubai. This role is part of the Retail Banking Group (RBG), which supports individual and micro-business customers with a comprehensive suite of conventional and Shari’ah-compliant financial products and services. The Relationship Manager will play a vital role in maintaining and growing a portfolio of privileged clients by offering tailored financial solutions, conducting portfolio reviews, and identifying cross-selling and upselling opportunities. Candidates must have a strong background in relationship management, in-depth knowledge of financial markets, and the ability to lead client interactions effectively.

Key Responsibilities:

• Build, manage, and grow strong relationships with privilege banking clients.

• Conduct periodic reviews of client portfolios, identify areas of improvement, and recommend relevant banking products and services.

• Actively solicit feedback and enhance client experience through personalized service.

• Collaborate with internal teams to develop new products based on customer feedback.

• Analyze product usage data and assist in planning sales activities.

• Support financial target achievement by executing assigned day-to-day responsibilities.

• Identify sales opportunities through portfolio analysis and client interaction to promote cross-sell and upsell initiatives.

• Ensure full compliance with organizational policies, SOPs, and customer service standards.

• Exhibit leadership in customer service by demonstrating ADCB’s core values and service promise.

• Actively manage own professional development in line with ADCB’s learning and growth initiatives.

Qualifications:

• Bachelor’s degree in Business Management, Finance, or related field.

Minimum Experience:

• At least 6 years of experience in relationship management within the banking or financial services industry.

Skills Required:

• Strong understanding of global financial markets and wealth management products.

• Excellent negotiation and decision-making abilities.

• Strong numeracy and analytical skills.

• Effective interpersonal and communication skills.

Location: Dubai, United Arab Emirates

Contract Type: Full-time, Contract

Salary: AED 9,000 – AED 14,000 per month
Additional benefits include:

• Market-leading medical and life insurance

• Paid leave and airfare

• Preferential loan and finance rates

• Discounts and educational assistance (for qualifying roles)

• Flexible and remote working options

• Access to extensive training and development programs