Abu Dhabi Islamic Bank (ADIB) is one of the leading banks in the UAE, providing Islamic banking services to individuals, businesses, and government entities. With a focus on ethical finance, ADIB is committed to providing innovative financial solutions to the community. As part of its expansion strategy, ADIB is seeking a highly motivated and experienced Relationship Manager – Community Banking to manage and grow its portfolio in the Abu Dhabi region.

Role Purpose
The Relationship Manager – Community Banking will be responsible for managing an existing portfolio and acquiring new clients, with a focus on achieving financial targets. This includes managing deposits, revenue from cash management & transaction banking, and increasing ADIB’s wallet share with its clients. The role will also require developing a strong understanding of the nonprofit sector and assisting with sector-specific strategies.

Key Responsibilities:

🔸 Relationship Management

• Originate and introduce new-to-bank clients, adding value to the portfolio through liability balances and asset bookings

• Manage and grow assigned relationships, ensuring portfolio growth

• Achieve financial targets (revenue, deposit volumes, CASA/Wakala deposits, etc.)

• Regularly interact with clients to address their banking and financial needs

• Collaborate with product partners (Treasury/GTB) to identify business opportunities and deepen relationships

• Negotiate deals and escalate as needed to senior management

🔸 Process Implementation

• Develop and implement account plans for each relationship

• Conduct regular client calls and document call memos, tracking business development opportunities

• Ensure follow-up with prospects leading to new client acquisition

• Address any operational issues to client satisfaction

🔸 Sector Expertise

• Develop an understanding of nonprofit organizations and the economics of their business models

• Help define sector strategies, target customers, and key initiatives

• Stay updated on market trends and attend relevant seminars and training

🔸 Compliance

• Ensure compliance with group policies, Sharia requirements, central bank regulations, and internal legal procedures

• Maintain up-to-date KYC/ODD records for the assigned portfolio

• Ensure satisfactory internal and external audit results

Behavioral Competencies:

• Customer orientation

• Strong communication and interpersonal skills

• Adaptability and flexibility

• Strong problem-solving and decision-making abilities

• Initiative, change management, and teamwork

Specialist Skills / Technical Knowledge Required:

• Strong understanding of cash management products and banking operations

• Deep knowledge of the UAE banking market, especially in Abu Dhabi, Al Ain, and the Western Region

• Excellent technical and analytical skills

• Strong customer service and marketing skills

Experience:

• 6-10 years of experience in handling SMEs, government, or corporate banking clients

• UAE-based experience is a must

Why Join ADIB?
✨ Innovative Banking Environment – Be part of one of the leading banks in the UAE with a strong focus on innovation and customer care
📈 Career Growth – Opportunities for advancement and professional development
💼 Competitive Compensation – Receive a competitive salary and comprehensive benefits
🤝 Dynamic Team – Join a team committed to excellence in Islamic banking

Please Note: Only shortlisted candidates will be contacted. Thank you for your interest.