GEMS Education is seeking a professional Receptionist Front of House to serve as the first point of contact for the school. This role is pivotal in creating a distinguished and welcoming experience for parents, prospective families, visitors, staff, and students, reflecting the school’s core values of excellence, courtesy, and professionalism.

Key Responsibilities:

• Provide accurate, comprehensive, and timely information regarding school life, including location, curriculum, admissions procedures, and school tours, ensuring a seamless experience for visitors.

• Manage all telephone and in-person enquiries courteously, directing queries efficiently and discreetly to the appropriate staff.

• Offer a warm and professional welcome to all visitors, upholding GEMS Education’s reputation as a centre of excellence.

• Support the Admissions team by following up on enquiries, assisting with lead conversion, updating the CRM system, conducting school tours when required, cross-referring families to other GEMS schools with availability, and participating in enrolment-related events.

• Maintain proactive communication with new and prospective parents, handling feedback and concerns promptly and professionally.

• Uphold and promote GEMS Education’s policies, procedures, and code of conduct at all times.

• Attend staff meetings and contribute to committees as needed.

Skills & Qualifications:

• Bachelor’s degree (mandatory requirement).

• Outstanding command of the English language, both verbal and written.

• Strong organisational and administrative skills with the ability to prioritise and manage multiple tasks in a fast-paced environment.

• Exceptional interpersonal and customer service skills with a polished and professional demeanor.

• Comfortable engaging with diverse groups of people, creating a warm and lasting impression.

• Ability to remain calm, composed, and efficient during peak periods.

• Fluency in a second language is considered an advantage.

• Commitment to safeguarding and promoting the welfare of all students and staff. A UK-enhanced DBS or equivalent police check is required.