Position: Receptionist cum Concierge
Location: Dubai Marina, UAE
Experience Required: 2–7 Years
Education: Bachelor’s Degree in Business Administration or related field
Employment Type: Full-Time
Nationality/Gender: Open to All
Vacancy: 1

Job Overview:
We are seeking a polished and service-driven Receptionist cum Concierge to be the face of our establishment in Dubai Marina. You will play a dual role in offering an exceptional guest welcome while also managing personalized concierge services. This position is ideal for someone passionate about hospitality, guest experience, and operational excellence.

Key Responsibilities:

• Greet and welcome guests with warmth and professionalism, setting a positive tone from the first interaction

• Oversee smooth check-in and check-out processes with accuracy and attention to detail

• Provide tailored concierge services including booking transportation, dining, and local attractions

• Address guest inquiries and resolve issues efficiently with a proactive, guest-first approach

• Manage front desk operations including phone handling, emails, correspondence, and guest logs

• Liaise with internal departments to fulfill guest requests and ensure a cohesive experience

• Stay informed on local hotspots and happenings to make recommendations to guests

• Handle complaints gracefully, turning challenges into opportunities to enhance guest satisfaction

• Maintain a clean, organized, and professional front desk and reception area

• Perform administrative tasks including filing, data entry, and updating guest information

Desired Candidate Profile:

• 2–7 years of experience in hospitality, front office, or guest relations

• Fluent in English; additional language skills are a plus

• Proficient in hotel or property management systems and Microsoft Office

• Excellent interpersonal and multitasking skills, with a high attention to detail

• Strong communication and problem-solving abilities

• Professional appearance and demeanor

• Flexible to work weekends, holidays, and shifts as required