Job Title: Receptionist / Call Center Operator

Job Description:

We are seeking a Receptionist / Call Center Operator to provide exceptional customer service and handle incoming calls efficiently. The ideal candidate will have experience managing customer relations and possess a professional attitude. You will be the first point of contact for visitors and callers, ensuring that all inquiries are addressed promptly and professionally while maintaining confidentiality and security.

Key Responsibilities:

• Answer phone calls promptly with minimum rings, ensuring callers’ inquiries are addressed or redirected.
• Greet visitors in person or on the telephone, providing them with the necessary information or referring them to the appropriate contacts.
• Screen and direct calls to other staff members by maintaining an employee and department directory with accurate instructions.
• Provide basic information to callers and ensure their inquiries are answered or directed to the correct contact.
• Communicate with call waiting staff to ensure that urgent calls are attended to promptly.
• Maintain confidentiality and security when handling calls and messages, collaborating with the Ethics & Compliance team to ensure privacy levels are upheld.
• Cooperate with the Digital/IT team to address and resolve any system errors or incidents.
• Ensure that 99% of incoming calls are attended to efficiently and professionally.
• Manage call duration and call quality, ensuring both are optimized for a positive customer experience.

Requirements:

• Proven experience in managing customer relations and delivering high-quality service.
• Professional appearance and attitude with excellent communication skills.
• At least 2 years of experience in a similar front desk or reception role.
• Proficiency in MS Office Suite.
• Strong organizational, time management, and customer service skills.
• Ability to remain resourceful and proactive in resolving issues as they arise.
• Solid verbal and written communication skills.

Qualifications:

• High School diploma or equivalent, with a minimum of two years of experience in a similar role.

Technical Skills:

• Knowledge of the client company, including employee contacts and departments.
• Ability to understand callers’ needs and attend to their requests efficiently.
• Experience operating system software for managing calls and inquiries.
• Ability to learn quickly and demonstrate polite, respectful, and positive behavior.

This is a full-time position for a motivated and professional individual who excels in customer service and communication. If you’re looking to contribute to an exceptional front desk experience, we invite you to apply.