Premier Inn is a leading British hotel chain and the UK’s largest hotel brand, operating more than 900 hotels across the UK, Germany, UAE, and Qatar. In the UAE, Premier Inn operates through a strategic partnership between Emirates Group and Whitbread PLC, with 11 hotels currently active and more in development. Known for delivering comfortable stays and excellent service, Premier Inn provides not only memorable guest experiences but also excellent career opportunities for its employees.

As a Receptionist at Premier Inn Abu Dhabi Airport Business Park, you will be the face of the hotel, welcoming guests and ensuring smooth check-in and check-out processes. Your professionalism, attention to detail, and ability to multitask will play a key role in providing exceptional customer service and enhancing guest satisfaction.

Responsibilities:

• Greet and welcome guests, visitors, and suppliers while managing phone calls in line with brand standards.

• Handle guest queries and provide accurate information on promotions, room pricing, activities, and events.

• Process reservations, cancellations, and payments in accordance with company procedures.

• Identify corporate leads and develop long-term business relationships.

• Encourage and monitor guest feedback, promoting positive online mentions.

• Perform general administrative duties including emails, correspondence, and filing.

• Maintain stock of supplies and ensure smooth operation of the reception area.

• Coordinate with other departments to address guest requests and complaints promptly.

• Uphold safety procedures to ensure guest well-being.

Skills & Requirements:

• Minimum 1 year of experience as a Hotel Receptionist in the Front Office department.

• Knowledge of Opera (PMS).

• Proficiency in Arabic (speaking, writing, and reading).

• Strong customer service and communication skills.

• Attention to detail with proactive organizational skills.

• Ability to work under pressure, both independently and as part of a team.

• Flexible and adaptable with a guest-oriented approach.

Benefits:

• Competitive salary package.

• Accommodation and transportation provided.

• Comprehensive medical insurance, including dental.

• Annual air tickets.

• Work-life balance with supportive working hours.

• Career growth opportunities with a strong “promote from within” culture.

Company Details:
At Premier Inn, employees are the heart of the brand. The company fosters a supportive and engaging culture, emphasizing personal growth, development, and career progression. With multiple industry awards for both brand and people, Premier Inn offers an excellent environment for motivated individuals who want to grow their hospitality career in the Middle East.