IFZA Dubai is a dynamic and truly international Free Zone Community in the UAE, optimizing the country’s strategic location and world-class infrastructure. IFZA provides personalized business establishment solutions through a network of Professional Partners and Government Authorities, ensuring a seamless experience for all clients and partners.

Role Overview:
The Reception – Client Experience Agent will serve as the first point of contact for clients, professional partners, and visitors. The role bridges the Finance Department, Reception, and clients, establishing the first impression of IFZA. The ideal candidate is highly committed, proactive, customer-focused, and capable of maintaining accuracy and attention to detail in a fast-paced environment.

Key Responsibilities:

• Act as the first point of contact at IFZA Reception for Professional Partners, Clients, and visitors.

• Support smooth running of the IFZA HQ reception, delivering exceptional client experiences.

• Maintain excellent knowledge of IFZA products and services to address queries efficiently.

• Deliver prompt, courteous, and effective assistance to clients, liaising with relevant departments.

• Handle client services such as document collection and submission, attestations, mail management, and conference room bookings in compliance with IFZA policies.

• Maintain confidentiality of client data and ensure accuracy in all transactions.

• Prepare, coordinate, and track internal and external document shipments.

• Maintain professional image and uphold high standards of grooming.

• Build and maintain effective working relationships while promoting company culture and values.

• Perform other duties as assigned by Management.

Requirements:

• Excellent verbal and written communication skills in English; knowledge of additional languages is a plus.

• Strong interpersonal and telephone etiquette skills.

• Customer-oriented mindset with adaptability to different personality types.

• Excellent active listening, problem-solving skills, and attention to detail.

• Intermediate computer skills, including proficiency in MS Office.

Benefits:

• Work within an international team representing over 63 nationalities.

• 24 annual leave days and annual flight home.

• Life insurance and medical insurance plans (upgrade option available).

• Participation in company events, staff functions, and team-building activities.

• Opportunities for professional development, growth, and learning.

• Be part of a motivated, forward-moving company culture.