Faham Group is hiring a skilled QA Analyst to join their team in Dubai. This full-time, on-site role combines responsibilities in training development and delivery with operational audits, focusing on process improvement and compliance to elevate organizational performance.

Key Responsibilities:

Training Duties:

• Assess training needs across departments and identify skill gaps.

• Design, develop, and customize training content for white-collar staff.

• Facilitate both in-person and virtual training sessions using interactive techniques.

• Evaluate training effectiveness through assessments and feedback.

• Conduct product knowledge training for new hires.

Audit Duties:

• Perform regular site audits for safety, quality, and operational compliance.

• Conduct customer service reviews and analyze recorded calls for improvement.

• Investigate discrepancies and document findings using trackers.

• Recommend actionable improvements to management and collaborate on implementations.

• Refine training materials based on feedback and audit insights.

Reporting Responsibilities:

• Prepare reports on training ROI, audit findings, and non-compliance trends.

• Deliver monthly audit and discrepancy reports with actionable insights.

Qualifications and Skills:

• Minimum 3 years’ experience in a similar role.

• Certified Internal Auditor (CIA) or Six Sigma certification required.

• Proficiency in Arabic and English is mandatory.

• Strong knowledge in training delivery, coaching, and soft skill facilitation.

• Experienced in documenting SOPs, conducting audits, and using root cause analysis tools (e.g., 5 Whys, Fishbone Diagrams).

• Proficient in MS Office and digital training tools.

• Strong analytical, reporting, and communication skills.

• High attention to detail and ability to manage tight training/audit schedules.

About Faham Group:
Faham Group is a dynamic, growth-oriented company committed to operational excellence and employee development. With a focus on innovation and continuous improvement, Faham Group fosters a culture of accountability and quality in everything they do.