Sharaf DG, a leading retail and services brand in the UAE, is seeking an experienced Program Manager to join their dynamic team in Dubai. This is a full-time, on-site role ideal for professionals with strong experience in credit card sales management and team leadership.

Job Responsibilities:

• Manage Profit & Loss (P&L) by driving revenue growth and controlling costs.

• Recruit, train, and lead sales teams positioned in Sharaf DG stores, while exploring opportunities for business expansion.

• Train, coach, and mentor sales personnel to enhance quality performance, approval rates, and premium card mix where applicable.

• Ensure strict adherence to sales quality, regulatory requirements, and bank guidelines.

• Reconcile daily and monthly Management Information Systems (MIS) reports with partner banks to avoid sales leakages.

• Share daily and monthly MIS reports with internal management stakeholders.

• Ensure timely collection of outstanding payables.

• Maintain effective communication and relationship management with third-party manpower providers and other partners.

Requirements:

• Minimum 5 years of experience in credit card sales from a banking background.

• Proven team management experience is mandatory.

• Bachelor’s degree is required.

• Proficiency in Microsoft Excel.

• Strong interpersonal and people management skills.

• Excellent relationship-building and communication skills.

• High attention to detail and strong analytical capabilities.

• Self-motivated with a passion for achieving targets.

Company Overview:
Sharaf DG is one of the UAE’s most trusted brands, offering a wide range of products and services in retail, distribution, and more. The company prides itself on innovation, customer-centricity, and building rewarding career opportunities for professionals across industries.