GluCare.Health is seeking a motivated Program Coordinator to guide patients through their care journey while promoting healthcare programs and services. This full-time, on-site role combines patient coordination, sales, and relationship management, ensuring excellent patient experiences and achieving performance goals.

Key Responsibilities:

Healthcare Program Sales:

• Engage prospective patients in-person, via phone, WhatsApp, Meta Channels, and email to provide information and promote healthcare programs.

• Manage and nurture leads through CRM systems to ensure timely communication and conversions.

• Cross-sell and upsell relevant services to existing patients.

• Meet or exceed monthly and quarterly enrollment and revenue targets.

Patient Coordination:

• Schedule appointments and manage patient flow through EMR systems.

• Verify insurance eligibility and coordinate with clinical teams for in-person and remote visits.

• Facilitate efficient patient flow with clear communication between patients and clinical staff.

• Maintain accurate documentation of patient interactions and program progress.

• Track patient adherence to program milestones and follow-up visits.

Client Relationship Management:

• Build strong relationships with patients as their primary point of contact.

• Address inquiries and concerns promptly to ensure a positive patient experience and retention.

Product Knowledge and Promotion:

• Maintain up-to-date knowledge of company services and healthcare industry trends.

• Educate patients confidently about program offerings and benefits.

Qualifications & Requirements:

• Bachelor’s degree in Healthcare Administration, Management, or a related field.

• 3–4 years of experience as a patient coordinator or in a similar healthcare role in the UAE.

• Proven track record in sales or client relationship management within healthcare.

• Strong communication, interpersonal, and problem-solving skills.

• Experience with CRM, EMR, and insurance systems preferred.

• Ability to work weekends and public holidays.

• Professional, adaptable, and patient-focused approach.