Fresha, a leading global marketplace platform for beauty and wellness, is seeking a Professional Services Team Lead for the GCC region. This strategic leadership role involves overseeing the delivery of high-quality services, managing client relationships, leading a dispersed team, and driving operational efficiency. The role also includes strategic planning and global collaboration to ensure high standards across services. Fresha’s ecosystem supports businesses by offering intuitive business software and financial tech solutions to streamline operations and marketing.

Key Responsibilities:

• Lead and manage the professional services team in the GCC region to deliver high-quality services to clients.

• Develop and implement service delivery strategies that align with business goals.

• Build and maintain strong relationships with clients, acting as a trusted advisor to meet their needs.

• Mentor and inspire a geographically dispersed team while fostering a collaborative and innovative culture.

• Monitor service delivery performance using KPIs and drive operational efficiency.

• Collaborate with global teams to ensure operational consistency and high-quality service.

• Implement quality assurance processes to ensure services meet or exceed client expectations.

• Contribute to the company’s strategic plan, aligning service delivery strategies with business objectives.

Required Skills & Qualifications:

• Proven leadership experience in global professional services, consulting, or related fields.

• Strong strategic thinking with the ability to translate business goals into actionable plans.

• Exceptional leadership and team management skills, with a track record of building and leading high-performing teams.

• In-depth knowledge of professional services processes and industry trends.

• Analytical and data-driven decision-making abilities.

• Creative problem-solving mindset and ability to influence across the business.

• Ability to work in a fast-paced, changing environment.

• Spanish-speaking skills are considered an asset.

Fresha promotes an inclusive work culture where individuals from all backgrounds feel valued and empowered.