Job Title: Product Manager 

Job Description:

We are seeking an experienced and strategic Product Manager – Consumer Engagement Solutions to join our CEMEA (Central and Eastern Europe, Middle East and Africa) team. The ideal candidate will bring a strong background in fintech or financial services, with a proven track record in delivering customer-centric solutions, managing cross-functional projects, and driving innovation in the digital landscape.

Key Responsibilities:

• Act as a trusted advisor, thought leader, and problem solver for the CEMEA Consumer Engagement Solutions team.

• Collaborate with local market teams to understand client requirements and tailor consumer solutions accordingly.

• Gather and synthesize sub-regional feedback to influence product development roadmaps and innovation priorities.

• Lead product delivery efforts including project management, consumer journey mapping, process development, and creation of client-ready collateral.

• Coordinate closely with internal departments—Finance, Legal, Risk, Compliance, Marketing, and Business Development—to ensure alignment in consumer solution rollouts.

• Design and test user experiences (UX) for product benefits; map customer journeys to support local and regional adoption.

• Manage marketing communication tools such as issuer toolkits, websites, and mobile apps for both internal and client-facing use.

• Monitor and evaluate product/solution performance, creating detailed reports, dashboards, and executive briefings to guide decision-making.

Required Qualifications & Skills:

• Minimum 5+ years of experience in financial services or fintech with a focus on product management, analytics, and project delivery.

• Demonstrated success in launching customer-facing digital products or solutions with innovative features.

• Digitally savvy and aware of emerging fintech trends; ability to translate trends into actionable insights.

• Strong understanding of market research, user requirements, and competitor landscapes to inform product strategy.

• Excellent collaboration and communication skills; capable of navigating cross-functional teams in high-pressure environments.

• Skilled in resolving ambiguity and driving strategic decisions.

• Proficient in MS Excel, PowerPoint, and high-impact presentation development.

• Experience with insurance-related solutions is a plus.