Job Title: Product Delivery Manager

Job Description:
At Bayt.com, we are dedicated to empowering individuals by providing the tools and resources to help them create the life they envision. As part of our mission, we are seeking a dynamic Product Delivery Manager to lead the end-to-end implementation of Talentera, Bayt.com’s Applicant Tracking System (ATS), for new clients. This role is essential in ensuring the seamless delivery of the product aligned with client specifications and company objectives. The Product Delivery Manager will not only manage the successful implementation of the ATS but will also play a crucial role in post-launch support, client relations, and continuous process improvements.

Key Responsibilities:

• Client Engagement & Support:
  Act as the primary technical point of contact for clients throughout the implementation and post-launch phases. Provide strategic guidance to clients for long-term success and address any technical inquiries with clear, detailed, and accurate solutions.

• Project Management:
  Lead and monitor project timelines, coordinate internal teams, and ensure the successful, on-time delivery of milestones. Collaborate with stakeholders to ensure alignment with the client’s needs and expectations.

• Technical Implementation:
  Set up, configure, and administer Talentera’s ATS based on client requirements and best practices. Work with cross-functional teams (sales, product, development, QA) to deliver tailored solutions that meet client objectives.

• Pre-Sales Support:
  Participate in pre-sales engagements by reviewing RFPs and tender documents, interpreting technical, functional, and security requirements, and providing technical input to aid the sales team in preparing supporting documentation.

• Post-Launch Support:
  Ensure the smooth continuation of service after product launch by resolving technical issues, managing incidents, and documenting lessons learned to optimize future implementations. Provide ongoing technical support to clients.

• Upselling & Continuous Improvement:
  Identify upselling opportunities based on client feedback and needs, and propose solutions to enhance product usage. Continuously assess implementation processes, proposing improvements to align with product vision and company strategy.

Skills & Qualifications:

• Experience: Minimum 3 years in a client-facing technical role, such as Technical Account Manager, Product Implementation Manager, or Service Delivery Manager.

• Technical Expertise:

  • Solid background in SaaS-based product delivery and support.

  • Experience working with RESTful APIs and system integrations.

  • Strong understanding of the software development life cycle (SDLC) and its key phases.

• Client Engagement:

  • Proven ability to understand client needs and recommend effective solutions.

  • Exceptional communication skills (written, verbal, and presentation), especially when working with cross-functional teams and clients.

• Education:

  • Bachelor’s degree in Computer Science or a related technical field.

• Languages:

  • Fluency in English is required. Proficiency in Arabic is a strong plus, particularly for supporting clients across the MENA region.