Quickplay is seeking an experienced and passionate Principal, Customer Success to join its remote team. This is a full-time opportunity ideal for professionals with strong program management skills, a customer-first mindset, and a drive for innovation in the OTT (Over-The-Top) video space. At Quickplay, we foster a transparent, collaborative, and learning-oriented culture while tackling some of the toughest challenges in the media, sports, and entertainment industry.

As a Principal in Customer Success, you will serve as the primary liaison for key customer accounts, ensuring successful onboarding, ongoing satisfaction, and measurable value delivery. You will act as a program manager, strategist, and customer advocate, working cross-functionally with internal teams such as Product, Engineering, and Sales to champion customer needs and drive adoption.

Job Responsibilities:

• Serve as the primary contact for customer stakeholders, proactively managing relationships and communications.

• Oversee onboarding of new clients and ensure smooth product implementation and training.

• Advocate customer needs internally for continuous product and service enhancements.

• Collaborate with product heads, engineering, and external tech partners for seamless execution of projects.

• Monitor customer KPIs, satisfaction, retention, and upsell opportunities.

• Prepare and deliver regular performance reports and strategic insights to internal and external stakeholders.

• Manage high-impact projects on time and within budget while ensuring quality service delivery.

Skills Required:

• 5–7 years in Customer Success, Account Management, or Consulting roles.

• Strong knowledge of software development life cycle (SDLC) and Agile methodologies.

• Excellent project/program management skills and the ability to manage cross-functional teams.

• Strategic thinker with the ability to translate insights into actions.

• Outstanding communication and interpersonal skills tailored to different audiences.

• Experience with OTT video ecosystems is a plus.

• High emotional intelligence, adaptability, and a collaborative spirit.

• Proficiency in data analysis, problem-solving, and performance evaluation.

• Preferred: Degree in Business, Information Systems, Engineering, Math, or Science.

Key Traits for Success:

• A bias for action, accountability, and a drive to make a measurable impact.

• A mindset that values continuous learning and collaboration.

• Willingness to challenge norms constructively and seek innovative solutions.

• Comfort with ambiguity and fast-paced, evolving environments.